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Ebook

Guided CX In Mobile Apps_ Best Practices With Glance-1
Ebook

Guided CX in mobile apps: Best practices with Glance

In this eBook, read about the innovative ways companies use Guided CX to deliver standout mobile experiences.

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Ebook

Does your CX have a human connection gap?

Learn ow human connection drives faster resolutions, sales, and customer satisfaction

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Ebook

Personal meets digital: Guided experiences for SaaS

Learn how guided experiences can support your customer interactions across sales, services, and support

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Navigating New Normal
Ebook

Navigating the new normal in investment management

How can investment management companies compete to win and retain customers — and maintain profitability — in a disrupted and commoditized market where margins are now squeezed by free digital trading?

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Infographic

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Infographic

10 powerhouse CX stats

We’ve compiled 10 relevant (and surprising!) stats that illustrate today’s evolving customer service landscape.

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White Paper

Brief

Webinar

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Webinar

How to lead contact centers with empathy for transformational CX

Ollie’s Director of CX, Ben Devey, share shis extensive experience in the contact center world, from inbound customer service all the way up to management.

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Webinar

Level up your CX in 2023: Metrics for ROI success

Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs

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Case Study

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Case Study

MINDBODY lifted customer satisfaction and product adoption with Glance

Glance helped MINDBODY knock down barriers to communication between agents and customers

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Case Study

Glance makes customer consultations less taxing for Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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Our Customers

What our customers are saying

Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
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"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."

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Stacie Herring

Director of Assisted Experience at Intuit

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"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."

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Jonathan Crane

Senior VP, Centers of Excellence for Axos Bank

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"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."

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Amy Brandt

President and CEO of Docutech

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