Flex your CX superpowers & Win

Moments that Matter: Celebrating 25 years of human connection

Calling all CX & CS professionals: yes, you’re a CX tech master, but your ability to turn around someone's day through genuine human connection is what can really make a difference. You know those moments: maybe you went the extra mile for a frustrated customer, offered a listening ear, or found just the right words to make a difference.

Whatever the interaction, it’s the kind that makes you love your job and see the impact that even a small act can have.

Share your story and you can win a $50 Visa Gift Card courtesy of Glance.

Submit Your Entry

Share your story & win a Visa gift card

As we celebrate 25 years of making meaningful CX connections at Glance, you have the chance to share your best human connection story – and win a $50 Visa gift card.

Whether your moment involved Glance or was purely about genuine human empathy, if you made a meaningful difference in someone's experience, we want to celebrate you.

Submission Guidelines

What to Submit

Share a compelling story (written format) about a specific moment when you helped a customer by:

Making a meaningful difference in someone's day, mood, or experience
Demonstrating exceptional human connection and empathy
Going above and beyond to help or support another person
Creating a positive, memorable interaction

Submission Requirements

Format: Written narrative (under 250 words)
Content: Stories may involve the use of Glance technology or focus purely on human connection
Originality: All submissions must be original, true experiences
Language: Submissions must be in English
Deadline: October 16, 2025

Eligibility

Open to Customer Experience & Customer Service professionals
Open to current Glance users and non-users
Participants must be 18 years of age or older
Valid in the United States

Full content rules are available here.

Tom Martin

Glance CEO

Tom is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.

Jackie Russ

Glance CFO/COO

Jackie’s curiosity for what makes a business successful was ignited in her early career at Arthur Andersen. Her passion for building businesses led to CFO/COO roles at founder run companies including Newmarket Software (now Amadeus Hospitality), MicroArts, Home Brands, Vacation Hotdeals, RewardsNow and Private Jet Services, all of which achieved great success. Jackie lives on the New Hampshire seacoast with her husband and two sons. When she isn’t guiding a team through the execution of their strategic plan, Jackie enjoys time on the water and in the mountains with friends and family.

Jeremy Majchrzak

Glance VP of Customer Success

After starting his career as a chemical engineer in the automotive industry, Jeremy became an entrepreneur and settled into the world of Enterprise Software. With a passion for helping customers solve complex problems, he has spent nearly two decades working with systems that manage IT infrastructure, security, mobility, and customer care. Jeremy has led professional services, account management, and customer success organizations that have been publicly praised for having exceptional customer service. Outside of work, Jeremy enjoys spending time with his wife and three children, coaching sports, the great outdoors, and cheering for the Michigan Wolverines.