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With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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What will the contact center look like in 2030? Will it be an omnichannel, AI-driven powerhouse in which customers can conveniently solve most problems on their own – and quickly access empathetic, consultative agents in the rare situations where they need extra help? Will it be an empowering environment in which agents enjoy their experiences, love their compensation packages, and perform as highly confident and capable brand ambassadors?
Or, will problems like disconnected systems, insufficient customer data, high agent turnover, and counterproductive technology investments – the same issues plaguing the contact center of 2023 – continue to thwart customer centricity?
Trends, tips, and insights in human-guided CX.
Report combines industry insights with actionable recommendations As enterprises face increasing...
Read NowWe’re inching closer to 2024, and it’s time to dive into CX strategy plans for the year ahead. This...
Read NowGlance leads the way in bridging self-service and human assistance with Guided CX Wakefield, MA,...
Read NowJoin your customers inside your digital spaces
Set your digital customer experience apart from the rest with Glance Guided CX.