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Creating consistent CX is key to customer retention
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Creating consistent CX is key to customer retention

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Thalia Chodat Thalia Chodat

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    CX Today’s David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks.

    In this session we discuss the following:

    • Where do you see organisations struggle when it comes to achieving a consistent experience across platforms?
    • With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX?
    • Are businesses doubling down on CX technology spend to try and bolster customer retention?

     
    Published
    https://www.cxtoday.com/tv/creating-consistent-cx-is-key-to-customer-retention/

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    https://www.cxtoday.com/tv/creating-consistent-cx-is-key-to-customer-retention/