Creating consistent CX is key to customer retention

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CX Today’s David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks.

In this session we discuss the following:

  • Where do you see organisations struggle when it comes to achieving a consistent experience across platforms?
  • With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX?
  • Are businesses doubling down on CX technology spend to try and bolster customer retention?


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