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Customers interact with you via their smartphones. Leverage that!

News

Customers interact with you via their smartphones. Leverage that!

Read time

Published Jan 24, 2024 2:45:01 PM

Thalia Chodat

Even before the pandemic, 92 percent of consumers chose their smartphone as their primary device for customer service.  

Perhaps this is no surprise. After all, it has been 16 years since the advent of the iPhone.  

Yet, in all that time, many of the same pain points still irritate customers as they interact brands on their mobile devices.

Published Jan 24, 2024 2:45:01 PM

https://www.cxtoday.com/loyalty-management/customers-interact-with-you-via-their-smartphones-leverage-that/

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https://www.cxtoday.com/loyalty-management/customers-interact-with-you-via-their-smartphones-leverage-that/