Smartphones are everywhere and over 86% of the world’s population has one. Which means there’s a pretty good chance your customers and employees — including your field service technicians or onsite reps — have one, too. Why not leverage this tool to make our sales and service interactions smoother, faster, and simpler?
Heather Nightingale, Director of Product Marketing and Keith Basara, Product Manager shared how to do just that in their webinar, Turn Smartphones into Sales and Service Accelerators with Glance Mobile Camera Share. Did you miss it? Don’t worry, we’ve got you covered. Keep reading for a summary of the presentation. Or better yet, watch the 15-minute replay to see Mobile Camera Share in action and learn how to leverage smartphones to streamline our sales and service interactions.
Mobile Camera Share Facilitates In-the-Moment Guided Customer Experiences
Glance Mobile Camera Share enables organizations to connect with customers and/or employees whenever and wherever they are. By leveraging the power of live camera views, connected customers and remote workers can share their experiences in real-time. This enables representatives to gain instant clarity on the situation, eliminating the need for time-consuming back and forth communication. With this enhanced visibility, representatives can provide precise guidance, offer faster resolutions, and deliver a superior experience to customers. Whether it's troubleshooting technical issues, assisting with installations, or conducting remote support, Glance Mobile Camera Share empowers businesses to connect and collaborate effectively, resulting in increased customer satisfaction and improved efficiency.
The best part? There’s nothing to download, ever. And it integrates seamlessly with your existing CRM system, making implementation and reporting a breeze.
Mobile Camera Share in Action: 3 Powerful Use Cases
Heather and Keith shared various real-life use cases that showcase Mobile Camera Share in action. They demonstrated how Glance can facilitate in-the-moment guided customer experiences, such as ID verification, equipment troubleshooting, insurance claims, installation guidance, health consultations, and remote support. And the best part? All it takes is a few simple taps on the device nearly all of us carry in our pocket at all times.
The possibilities are endless, but here are three specific examples when Mobile Camera Share facilitates a smoother interaction for a better experience.
- ID verification. While helping a customer open a new bank account, Heather needed to verify the new customer’s identity. With Glance, a simple video chat session allows Heather to see the customer’s photo ID, and with a quick flip of the smartphone camera, she can confirm it matches her customer
- Field services support. Imagine a technician on-site troubleshooting a complex issue with a solar power system. By connecting with a subject matter expert through Glance, the technician receives real-time guidance, avoiding unnecessary delays and additional costs.
- Remote troubleshooting. Jill, a small business owner, relies on 3D printers for her business. When she encounters a problem with her printer, she can easily connect with the manufacturer through Glance. Together, they can troubleshoot the hardware or software remotely, saving time and reducing frustration.
What's even more impressive is the reporting and analytics capabilities of Glance. The sessions can be tracked and measured, allowing businesses to gain valuable insights into customer interactions, agent performance, and average handle time. This data can be integrated into existing CRM or reporting systems, making it easy to create meaningful dashboards and track key performance indicators.
Glance Mobile Camera Share offers a simple yet powerful solution for leveraging smartphones as collaboration tools. It eliminates the need for complex systems or on-site visits, leading to faster resolutions, happier customers, and more efficient processes.
Want to see how this powerful visual engagement solution works in action? Watch the 15-minute webinar recording for a demo that shows the experience from the customer side, agent side, and reporting.