Omnichannel customer experience: Table stakes in 2023

Read time

The results are in—an omnichannel customer experience delivers undeniable results.

One recent survey cited that 80% of customers prefer an omnichannel offering. Another study indicates that customers purchase 250% more frequently on omnichannel versus single channel. Those survey results point toward big wins for customers and vendors. Are you struggling to prioritize your omnichannel deployments or to align your technology investments with your long-term strategies?

Join our panel of experts from Verint, CSG, Glance and Calabrio to discuss how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.

Glance Blog

Get the latest in Guided CX

Trends, tips, and insights in human-guided CX.

Guided CX

Where does AI fit in the CX puzzle?

Brands are constantly seeking the magic formula that will propel them to the forefront of customer...

Read Now

Low CSAT? Better agent technology will help

This article was informed by an infographic created in partnership with Metrigy with results from a...

Read Now

How do you drive a 50% reduction in Average Handle Time?, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of...

Read Now


Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.