Get the latest in Guided CX
Trends, tips, and insights in human-guided CX.
How do you drive a 50% reduction in Average Handle Time?
Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of...
Where does AI fit in the CX puzzle?
Brands are constantly seeking the magic formula that will propel them to the forefront of customer...
Low CSAT? Better agent technology will help
This article was informed by an infographic created in partnership with Metrigy with results from a...