Guided CX

Guided CX

Guided CX Platform
Industry-leading human CX.

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Cobrowse Solutions
See what your customers see.

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Instant connection right in your app.

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Custom-tailored solutions.

Guided Support
Instant personal connections.

Guided Onboarding
No more nap-inducing trainings.

Guided Sales & Advisory
Upgrade your sales meetings.
Industries

Industries

Financial Services
Human-guided transactions.

Healthcare
Standout CX for high-stakes moments.

P&C Insurance
Insurance CX with human connection.

Tax & Accounting
Add the human touch to your tax software

Retail
Take your in-person experience online.

SaaS
CX that sells SaaS.
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Featured Resources

Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image

Guided CX Customer Service

Choosing the right digital CX tools for every moment

Helping customers should feel easy for them and for you. When customers reach out for help, they want fast solutions. But with so many digital tools available, it can be hard to know what to use, and when. Let’s break it down. Here's a quick guide to today’s most common digital support tools and how to choose the right ones - at the right moments - for your team and your customers.

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Retail’s Great Digital Divide

I’ve come away from the last 2 weeks of mega retail events (NRF14 and OR14) with a very clear impression—there is an ever-widening crevasse forming between retailers and their frenemies in manufacturing. In fact, retail’s great divide keeps growing.

News Salesforce

Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

News Salesforce

Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

Customer Service

When it Comes to Customer Service, the Customer is Not Always Right

Since Harry Gordon Selfridge, department store founder, came up with the phrase “the customer is always right,” many companies have used it as a cornerstone for their businesses. Truthfully, though, basing your customer service activities around this concept is bad for business.