As Tom Martin, Glance CEO, said in his epic blog post, we are migrating from customer service to customer care.
No longer do we care only about assisting customers who are making a purchase or using a service. Now businesses are developing relationships that expand into the entire customer journey, encompassing the research, purchase, and post-purchase processes. Those companies that are able to expand their sights to include this broader process are those that will thrive in our current customer-driven economy.
However, putting the customer first throughout is not a new concept. The most forward-thinking business leaders have always understood the importance of customer experience centric thinking and implemented it to their long-lasting success.
Read: Top Three Ways Companies Are Changing to Meet Customer Requirements
Customer Experience Quotes from Those in the Know
Check out the ten visionary quotes below and get inspired to amp up your customer experience cycle.
“A business is simply an idea to make other people’s lives better.” Richard Branson, business leader and founder of Virgin Group [click to tweet]
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Henry Ford, founder of the Ford Motor Company [click to tweet]
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. ” Jeff Bezos, CEO, Amazon.com [click to tweet]
“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney, co-founder of The Walt Disney Company [click to tweet]
“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” Mark Cuban, businessman and investor [click to tweet]
“You will get all you want in life, if you help enough other people get what they want.” Zig Ziglar, author, salesman, motivational speaker [click to tweet]
“Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty.” Jim Bush, EVP, American Express [click to tweet]
“When you stop talking, you’ve lost your customer. When you turn your back, you’ve lost her.” Estee Lauder, co-founder of Estée Lauder Companies [click to tweet]
“It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.” Gary Vaynerchuk, author of The Thank You Economy [click to tweet]
“A man without a smiling face must not open a shop.” Chinese Proverb [click to tweet]
Now go forth and amp up customer experience at your organization!
Are you ready to discover how Glance visual engagement solutions can improve customer engagement and increase sales for your business?
Sign up for your personalized Glance demo today!
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »
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