Will CRM systems replace contact center platforms?

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CX Today’s Charlie Mitchell hosts Tom Martin, CEO of Glance.

In this session, we consider the evolution of CRM systems, discussing:

  • Whether CRM with swallow up contact center platforms
  • Is the CRM a viable option for mid-market and enterprise businesses?
  • How Glance is helping to bring CRM systems up to grade for contact center use cases
  • Other exciting trends in the world of CRM


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