Will CRM systems replace contact center platforms?

Read time
Published

CX Today’s Charlie Mitchell hosts Tom Martin, CEO of Glance.

In this session, we consider the evolution of CRM systems, discussing:

  • Whether CRM with swallow up contact center platforms
  • Is the CRM a viable option for mid-market and enterprise businesses?
  • How Glance is helping to bring CRM systems up to grade for contact center use cases
  • Other exciting trends in the world of CRM

 

Published
Glance Blog

Get the latest in Guided CX

Trends, tips, and insights in human-guided CX.

Untitled design (61)
News

Getting started with contact center AI

CX Today’s Charlie MitchellhostsTom Martin, CEO of Glance. In this session, we consider the...

Read Now
Guided CX

AI vs. human touch: finding the right balance in customer experience

In a world where AI can answer questions, process requests, and predict your next move, do we still...

Read Now
News

David Butler joins CX leader Glance in product & strategy role

Butler brings customer contact center and CX analysis experience to Glance’s executive leadership...

Read Now

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

https://www.cxtoday.com/tv/will-crm-systems-replace-contact-center-platforms/