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Will CRM systems replace contact center platforms?
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Will CRM systems replace contact center platforms?

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Thalia Chodat Thalia Chodat

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    CX Today’s Charlie Mitchell hosts Tom Martin, CEO of Glance.

    In this session, we consider the evolution of CRM systems, discussing:

    • Whether CRM with swallow up contact center platforms
    • Is the CRM a viable option for mid-market and enterprise businesses?
    • How Glance is helping to bring CRM systems up to grade for contact center use cases
    • Other exciting trends in the world of CRM

     
    Published
    https://www.cxtoday.com/tv/will-crm-systems-replace-contact-center-platforms/

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    https://www.cxtoday.com/tv/will-crm-systems-replace-contact-center-platforms/