About this talk
Level up your CX measurement in 2023. As the pressure to prove the ROI of your CX strategy intensifies, it’s more important than ever to be confident that your programs are set up to deliver. Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs - so that you can head into 2023 set up for ROI success.
- Learn the latest findings from Forrester CX research on customer journey mapping, metrics, and proving ROI
- Discover how best-in-class companies are mapping their customer journeys
- Understand how to measure at the relationship, journey, and transaction levels of customer interactions
- Identify the right metrics to build ROI-based business cases and show success