Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
![Featured post image](https://www.glance.cx/hubfs/Untitled%20design%20%282%29.png)
Building long-term customer relationships through engagement
Building long-term customer relationships is like growing a beautiful garden. It takes time, effort, and the right approach. Engaging with your customer waters your garden and keeps them rooted to your brand. Let's explore how we can make our customers feel valued and keep them coming back.
Read Now
Customer Service
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Ten-Quotes-to-Inspire-You-to-Amp-Up.jpg)
Customer Service
Ten Quotes to Inspire You to Amp Up Customer Experience
As Tom Martin, Glance CEO, said in his epic blog post, we are migrating from customer service to customer care.
Customer Service
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Customer-Care_-Get-Pissed-Off.png)
Customer Service
Customer Care: Get Pissed Off!
Change is hard. This is no less true in customer care than it is in any other aspect of life.
Customer Service
![](https://www.glance.cx/hubfs/Imported_Blog_Media/scott-graham-5fNmWej4tAA-unsplash-1.jpg)
Customer Service
Top three ways companies are changing to meet customers’ requirements
Customers are still human beings. Sometimes, in this day and age of mountains of data, it’s easy for companies to lose track of that seemingly obvious fact.
![](https://www.glance.cx/hubfs/Imported_Blog_Media/AdobeStock_373613771.jpeg)
![](https://www.glance.cx/hubfs/Imported_Blog_Media/iStock_000021963294Large_JapaneseGirlLaptop-705x469.jpg)
News
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Visual-Engagement-is-so-Zendesk-705x528.png)
Customer Service
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Devices-scaled.jpg)
Customer Service
Are your customer service agents better than my smartphone?
Part of my job is to research customer service, online commerce, and the ongoing technology investment required for retailers to make the jump from offline to online. You see it everywhere from customer service agents to the customers themselves – we’re truly on the verge of amazing change.
![](https://www.glance.cx/hubfs/Imported_Blog_Media/iStock_000038327906Large_ManMotorcycleCell-scaled.jpg)
News
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Salesforce-Logo.png)
News
Salesforce
Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud
The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.