customer-retention
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer support that cares: how Guided CX elevates the human connection
When’s the last time you felt genuinely cared for by customer support? If you're thinking too hard, you're not alone. Many of us have come to expect frustrating, impersonal experiences when we need help—endless phone trees, unhelpful chatbots, or agents who seem just as lost as we are. But it doesn’t have to be this way.
Read Now
Guided CX
Digital Transformation
Cobrowse
Customer Loyalty
Customer Service
CX
Customer Retention
4 best practices for creating unforgettable customer experiences
Happy CX Day! Every year, on the first Tuesday of October, businesses and organizations worldwide come together to celebrate Customer Experience (CX) Day. It's a time to reflect on the importance of delivering exceptional customer experiences and to share best practices that improve the way businesses interact with their customers. Want to learn more about CX Day? You can check it out here. At Glance, we believe that great customer experience is not just about answering questions—it's about creating meaningful human connections. Today, we'll dive into why CX is essential and how we support businesses in elevating their CX game.