customer-retention
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Why screen sharing alone isn’t enough for modern customer journeys
Think about the last time you needed help online. Maybe you were trying to fill out a form, reset a password, or check out. You got stuck, so you contacted support. The agent offered to share your screen.
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Customer Loyalty
Customer Retention
Contact Centers
Safeguarding customer trust with Glance’s dynamic field masking
Data breaches are dominating headlines. Privacy regulations are tightening. In this uncertainty, businesses must prioritize customer trust in every interaction.
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Customer Loyalty
Customer Retention
New data reveals self-service isn’t cutting it
Self-service has been the darling of customer service strategies for years. The idea is simple: let customers solve problems on their own with FAQs, chatbots, and knowledge bases. It promises lower costs for companies and faster answers for customers. But according to new data from Gartner, the reality isn’t matching the hype.
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Guided CX
Digital Transformation
Cobrowse
Customer Loyalty
Customer Service
CX
Customer Retention
4 best practices for creating unforgettable customer experiences
Happy CX Day! Every year, on the first Tuesday of October, businesses and organizations worldwide come together to celebrate Customer Experience (CX) Day. It's a time to reflect on the importance of delivering exceptional customer experiences and to share best practices that improve the way businesses interact with their customers. Want to learn more about CX Day? You can check it out here. At Glance, we believe that great customer experience is not just about answering questions—it's about creating meaningful human connections. Today, we'll dive into why CX is essential and how we support businesses in elevating their CX game.