Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Why is Cobrowse a High Priority for Healthcare Organizations?

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.


Healthcare Insurance Predictions for Online Organizations

The healthcare insurance industry is changing at a rapid pace. Each year brings with it a variety of new challenges, especially as providers respond to the increasing demands of regulations and the Affordable Care Act.


Handling Healthcare Insurance Online: Challenges and Solutions

By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.


Top 10 Visual Engagement Use Cases You Need to Know

Visual engagement—the integrated experience of cobrowse, screen share, and agent video—is revolutionizing the online customer experience.