Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Glance for Salesforce: The power duo

Peanut butter and jelly. Batman and Robin. Tacos and Tuesdays. Some things just go better together — like Salesforce and Glance.


Top Four Reasons to Get Excited About Attending #Dreamforce

I am really looking forward to Dreamforce. Of course, it’s a great place to meet people on the cutting edge, who understand the value that integrating co-browsing, screen sharing, agent video and more can bring to their Salesforce implementations.


Salesforce World Tour Boston 2019: Visual Engagement Highlights

And that’s a wrap; Salesforce World Tour Boston has come and gone! Who knew that a one-day event in our own backyard could be so jam-packed with presentations and demos?


Cobrowse and Mobile Screen Share have changed the game for MINDBODY

“Am I designing a customer experience that addresses the different ways people think and feel when they solve problems?” That was the question that MINDBODY’s KC Duggan asked of the crowd gathered in the Pinnacle Theater at Dreamforce 2018.


Need Something to Do at Dreamforce 2017? #DF17

Of course you don’t—there are an overwhelming number of worthwhile Dreamforce activities to add to your “to do” list for the conference. But, amongst all the great sessions, keynotes, and breakouts at Dreamforce 2017, we’ve identified a few that may be of special value to you.

Customer Service

The “Salesforce Economy” Is Flying High and Glance Is Happy to be Aboard

Updated research from IDC on the “Salesforce Economy” shows that Salesforce and its ecosystem of partners and customers will create 3.3 million jobs and $859 billion in new business revenues worldwide by 2022. The Salesforce ecosystem has a lot of facets, including hot technologies like IoT, analytics, and AI (hello, Einstein).


How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond

Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.


Glance Wins Salesforce Partner Innovation Award #DF16

We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.


Using Context in SaaS for Better Customer Service

This guest post was written by Rina Henderson, a seasoned UX Designer and Developer at CodeScience.