Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Screen sharing for customer support: The complete guide to better digital customer experiences

Screen sharing is a technology that allows one person to securely view or share another person's screen during a live interaction.

Read Now

Filter by Category

News

Why faster AI responses are quietly damaging customer loyalty

Most companies are proud of how quickly their AI responds. But speed isn’t solving the real problem. In many cases, it’s making the customer experience worse.

Read Now

Guided CX Customer Service

Screen sharing for customer support: The complete guide to better digital customer experiences

Screen sharing is a technology that allows one person to securely view or share another person's screen during a live interaction.

Read Now

Guided CX Customer Service

The definitive guide to enterprise cobrowsing solutions

As digital journeys become more complex and organizations lean heavily into AI and automation, a critical gap has emerged: human connection. Enterprises need tools for real-time customer support agents to step in at critical moments of friction.

Read Now

Guided CX Customer Service

Why Guided CX is changing the way brands support customers

Customer support has gotten faster. But it hasn’t necessarily gotten better.

Read Now

Guided CX Customer Service

Cobrowsing vs. screen sharing: which one actually drives better results?

If you support customers online, you’ve probably used screen sharing. It’s been the go-to for years.

Read Now

News

BCU achieves faster, human-centered digital support with Glance and Salesforce

Credit union improves digital banking experiences by letting members show, not tell, what they need help with Wakefield, MA, May 27, 2026: Glance, a provider of enterprise cobrowse and guided customer experience, is helping Baxter Credit Union (BCU) – a member-owned credit union with more than $6.4 billion in assets and over 370,000 members – improve digital support by integrating cobrowse directly into Salesforce.

Read Now

Guided CX Customer Service

Why screen sharing alone isn’t enough for modern customer journeys

Think about the last time you needed help online. Maybe you were trying to fill out a form, reset a password, or check out. You got stuck, so you contacted support. The agent offered to share your screen.

Read Now