As we wrap up another fantastic year at Glance, we’re looking back on the moments, milestones, and memories that made our hearts skip a beat. From groundbreaking insights to powerful partnerships, here’s what we absolutely loved about 2024.
Industry insights that stole our hearts
We released some of our best content yet, offering valuable insights into the future of customer experience:
- The Total Economic Impact™ of Glance Guided CX – Our commissioned Forrester report quantified the value of Guided CX, revealing its transformative ROI.
- Glance Guided CX delivered a 394% return on investment.
- Glance Guided CX enabled benefits worth $6.75 million for the composite organization in the study.
- The Net Present Value (NPV) of these benefits amounted to $5.39 million, showing the substantial value that Glance Guided CX brought to enterprises.
- What Call Centers Need, According to Top Experts – We gathered insights from top industry leaders to uncover what’s next for contact centers.
- Customer journey mapping matters more than ever
- Lead contact centers with empathy for transformational CX
- Make digital transformation effortless by leading with process and technology
- Run a top-performing call center with high agent morale
- Deriving ROI from Enterprise CX Technology – A guide to maximizing CX investments and proving ROI.
- Why investing in enterprise CX matters
- Common reasons CX deployments falter
- Essential capabilities to ensure your employees adopt the technology wholeheartedly
- Best practices for maximum ROI
Power partnerships that made an impact
2024 was all about expanding our ecosystem with incredible collaborations. We teamed up with some of the best in the business to enhance human-guided digital experiences:
- Glance + Five9 – Bringing smart, human-driven customer experiences to Five9’s CCaaS platform.
- Glance + Mediu – Elevating enterprise digital CX with AI-powered guidance.
- Glance + EDCi – Strengthening human-centric CX solutions.
- Glance on AWS Marketplace and Salesforce via Carahsoft – Making Guided CX even more accessible.
A year of engagement: demos, trade shows, and more
We loved meeting with industry leaders, customers, and partners throughout the year:
- Demo series – We hosted live demos showcasing the power of Guided CX. Catch a replay here.
- Case Study: SoFi – A powerful look at how SoFi improved CX with Glance.
- Trade shows and events – We showcased how intelligent human connection is shaping the future of CX at these events:
With Glance Guided CX, SoFi agents now provide service 12x faster and have reduced average handle time by 50%.
Looking ahead to 2025
As we step into 2025, we’re excited for what’s next — more innovation, more partnerships, and more ways to create seamless customer experiences. Thank you to our customers, partners, and team members for making 2024 a year to remember!
Here’s to another year of CX magic. Happy Valentine’s Day from all of us at Glance! 💌
