cobrowse
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
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Building long-term customer relationships through engagement
Building long-term customer relationships is like growing a beautiful garden. It takes time, effort, and the right approach. Engaging with your customer waters your garden and keeps them rooted to your brand. Let's explore how we can make our customers feel valued and keep them coming back.
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Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Top-5-Cobrowsing-Articles-of-2015.jpg)
Cobrowse
Customer Service
Top 5 Cobrowsing Articles of 2015
Cobrowsing is a key part of today’s customer service strategy. The ability to share a view with customers is critical for solving problems, improving understanding, creating better outcomes, strengthening customer loyalty and more.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/0-Video-Collaboration-Bridging-the-Online-Gap-between-Businesses-and-Clients-by-SlideGenius.png)
Cobrowse
Video
Video Collaboration: Bridging the Online Gap between Businesses and Clients
Communication – online or offline – is important in any business, especially when interacting with potential clients. It’s the foundation for gaining consumer trust and forming lasting relationships. After all, successful collaboration stems from clear and effective communication.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Customer-Service_-Give-Thanks-to-Your-Customers-1.jpg)
Cobrowse
Customer Service: Give Thanks to Your Customers
Customers. Without them your business (and mine) would have nothing. We can give them discounts on Black Friday or send a card around the holidays. But while that’s a nice way to say “thank you,” it also has short-term impact. Better to show you’re grateful by improving customer service.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Conquering-Fear_-Using-Cobrowsing-and-More-for-Customer-Retention.jpg)
Cobrowse
Customer Service
Conquering Fear: Using Cobrowsing and More for Customer Retention
Fear is an incredible motivator. When I was little, I used to go fishing with my grandfather on Lake Ontario. He taught me the old cliché that to catch a fish, you have to think like one.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Cobrowsing_-Do-You-See-What-I-See.jpg)
Cobrowse
Customer Service
Cobrowsing: Do You See What I See?
To many of us, the online world can seem overwhelming and—at times—relentless. No question, the surge of online business interactions will endure and current research backs this trend. According to Forrester research, e-retail spending will increase by 62% by 2016.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/3-Reasons-Visual-Marketing-Builds-Better-Customer-Relationships.png)
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/30-Gripping-Facts-Uncovered-at-Dreamforce-2015.jpg)
Cobrowse
Customer Service
30 Gripping Facts Uncovered at Dreamforce 2015
Salesforce’s Dreamforce 2015 was a mind-blowing event. From the high quality speakers to the spectacular performers to the new product revelations and beyond, it was amazing.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/Visual-Customer-Service-Sets-You-Apart-From-the-Competition-1.jpg)
Cobrowse
Customer Service
Visual Customer Service Sets You Apart From the Competition
Visual customer service. If you haven’t considered, maybe it’s time you changed that.
Cobrowse
![](https://www.glance.cx/hubfs/Imported_Blog_Media/All-I-Ever-Needed-to-Know-I-Learned-in-Customer-Service.jpg)
Cobrowse
Customer Service
All I Ever Needed to Know I Learned in Customer Service
A company’s brand is a promise. Behind that promise are the people who are working to deliver on it every day through personal relationships with customers.