Guided CX Insights

Ah, the joys of working with remote tech support.

The heart of improving retail sales and your bottom line is providing amazing customer service. That’s what makes using visual engagement software absolutely critical.

Cobrowsing is an exciting technology that empowers customer service organizations provide crucial customer support in real time. Agents who cobrowse are able to overcome many of the difficulties service call center support staff experience usually when trying to help clients. Cobrowsing allows customers and service support agents to see and share exactly the same information on their browsers and, through this process, to quickly and efficiently resolve issues. Once customer issues have been resolved satisfactorily, there is even an opportunity to offer additional products and services, thereby improving the bottom line. Here are six ways cobrowsing transforms customer service and the customer experience.

In today’s uber-connected society, with an incredibly fragmented attention span, engaging all of the senses is critical to seize sales for brands. Customer service is usually at the crux of closing the online sale, yet is often delivered to customers in a stale, one-dimensional way – either on the phone, or through an online chat. Neither method is very engaging and can often lead to more misunderstandings and frustration on both ends.

You may be wondering why video is becoming such a popular customer service option.

The healthcare insurance industry is changing at a rapid pace. Each year brings with it a variety of new challenges, especially as providers respond to the increasing demands of regulations and the Affordable Care Act.

There are some things tech support never wants to hear: “I need assistance, but now I’m struggling to download your support solution just to receive the help you’re offering!”

We at Glance Networks are proud to announce that our Glance visual engagement solution has been honored for its exceptional innovation. As such, TMC, a global, integrated media company, has named Glance Panorama a 2016 CUSTOMER Product of the Year Award winner.

By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.