cobrowse
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Improve your insurance mobile app adoption with human guidance
People are using insurance mobile apps more than ever before. According to a study by Accenture, 37% of consumers engage with their insurers through mobile apps or websites on a monthly basis. But when it comes to major moments in their journey, apps are often failing to provide the level of support that customers need.
Read Now
Cobrowse
Cobrowse
Cobrowse
Customer Service
6 Ways Cobrowsing Transforms Customer Service
Cobrowsing is an exciting technology that empowers customer service organizations provide crucial customer support in real time. Agents who cobrowse are able to overcome many of the difficulties service call center support staff experience usually when trying to help clients.
Cobrowse
Cobrowse
Customer Service
What Customer Service Can Learn from Millennials and Pop Culture
In today’s uber-connected society, with an incredibly fragmented attention span, engaging all of the senses is critical to seize sales for brands. Customer service is usually at the crux of closing the online sale, yet is often delivered to customers in a stale, one-dimensional way – either on the phone, or through an online chat. Neither method is very engaging and can often lead to more misunderstandings and frustration on both ends.
Cobrowse
Cobrowse
Video
Customer Service
Filling the Customer Service Void with Video
You may be wondering why video is becoming such a popular customer service option.
Healthcare
Healthcare
Cobrowse
Healthcare Insurance Predictions for Online Organizations
The healthcare insurance industry is changing at a rapid pace. Each year brings with it a variety of new challenges, especially as providers respond to the increasing demands of regulations and the Affordable Care Act.
Cobrowse
Cobrowse
Cobrowse
News
Glance Networks Receives 2016 CUSTOMER Magazine Product of the Year Award
We at Glance Networks are proud to announce that our Glance visual engagement solution has been honored for its exceptional innovation. As such, TMC, a global, integrated media company, has named Glance Panorama a 2016 CUSTOMER Product of the Year Award winner.
Healthcare
Healthcare
Insurance
Cobrowse
Handling Healthcare Insurance Online: Challenges and Solutions
By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.
Cobrowse
Cobrowse
Customer Service
Why Invest in Improving Customer Experience?
Customer experience is the key to winning customers’ hearts. The quality of the product, the fun website, the friendly customer service – all of these pieces come together to create an experience that will grow loyalty and bring back repeat buyers.