insurance
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.

Customers don’t ghost brands that guide
Customers don’t always leave with a bang. Sometimes, they just slip away. No angry emails. No final phone calls. Just silence. In fact, over half of B2B customers send a cancellation notice out of the blue. Maybe they got frustrated trying to complete a task. Maybe they felt lost on your website. Or maybe they simply didn’t feel like you had their back when they needed help most. Whatever the reason, one thing is clear: churn often starts long before the customer actually walks away.
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Insurance

Insurance

Insurance
Financial Services
Glance Networks Helps Insurance Providers Personalize Customer Engagement
Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.
Healthcare

Healthcare
Insurance
Cobrowse
Why is Cobrowse a High Priority for Healthcare Organizations?
Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.
Insurance

Healthcare

Healthcare
Insurance
Cobrowse
Handling Healthcare Insurance Online: Challenges and Solutions
By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.
Insurance

Insurance
Customer Service
Using Customer Experience to Make Online Insurance a Breeze
Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth: