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Glance releases 2026 CX Trends Report
Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Guided CX Customer Service

What Amazon and Delta taught us about guided digital journeys

If you’ve ever ordered something from Amazon or taken a flight with Delta, you’ve experienced what great guidance feels like … often without realizing it. Both brands have mastered the art of anticipating needs, smoothing out friction, and making every interaction feel personal.

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Insurance News

Glance Accelerates Growth, Adding New Customers in First Half of 2020

Company Will Provide Cloud-based Visual Engagement Solutions to Leading Brands in Financial Services, Software, Retail, Health, and Insurance

Insurance Financial Services

Glance Networks Helps Insurance Providers Personalize Customer Engagement

Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.

Healthcare Insurance Cobrowse

Why is Cobrowse a High Priority for Healthcare Organizations?

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.

Insurance

5 Awesome Articles to Get You Pumped for Dreamforce 2016

In case you have missed all of commotion leading up to Dreamforce 2016 – it is next week and we’re super excited to be going there! Bags are being packed, agendas filled, and out-of-office messages scheduled.

Healthcare Insurance Cobrowse

Handling Healthcare Insurance Online: Challenges and Solutions

By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.

Insurance Customer Service

Using Customer Experience to Make Online Insurance a Breeze

Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth: