Guided CX

Guided CX

Guided CX Platform
Industry-leading human CX.

Integrations
Connect to other services.

Trust & Security
Keep your customers safe.

For Developers
Build with our tools.

Product Documentation
Explore technical details.
Solutions

Glance Solutions

Cobrowse Solutions
See what your customers see.

Mobile Solutions
Instant connection right in your app.

Professional Services
Custom-tailored solutions.

Guided Support
Instant personal connections.

Guided Onboarding
No more nap-inducing trainings.

Guided Sales & Advisory
Upgrade your sales meetings.
Industries

Industries

Financial Services
Human-guided transactions.

Healthcare
Standout CX for high-stakes moments.

P&C Insurance
Insurance CX with human connection.

Tax & Accounting
Add the human touch to your tax software

Retail
Take your in-person experience online.

SaaS
CX that sells SaaS.
Resources

Resources

All Resources

Blog

Demos & Overviews

Case Studies

Webinars

eBooks

Featured Resources

Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
Partners
Company

Company

About Us
See why we're the leader in Guided CX.

Careers
Join our team and build the future of CX.

Contact Us
Get in touch with the Glance team.

Leadership
Meet our leadership team.

News
Hear the latest from Glance.

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insurance

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image

Guided CX Customer Service

AI vs. human touch: finding the right balance in customer experience

In a world where AI can answer questions, process requests, and predict your next move, do we still need humans in customer support? Absolutely. And here’s why.

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Insurance News

Glance Accelerates Growth, Adding New Customers in First Half of 2020

Company Will Provide Cloud-based Visual Engagement Solutions to Leading Brands in Financial Services, Software, Retail, Health, and Insurance

Insurance Financial Services

Glance Networks Helps Insurance Providers Personalize Customer Engagement

Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.

Healthcare Insurance Cobrowse

Why is Cobrowse a High Priority for Healthcare Organizations?

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.

Insurance

5 Awesome Articles to Get You Pumped for Dreamforce 2016

In case you have missed all of commotion leading up to Dreamforce 2016 – it is next week and we’re super excited to be going there! Bags are being packed, agendas filled, and out-of-office messages scheduled.

Healthcare Insurance Cobrowse

Handling Healthcare Insurance Online: Challenges and Solutions

By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.

Insurance Customer Service

Using Customer Experience to Make Online Insurance a Breeze

Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth: