Effortless digital transformation: Leading with process & technology

KT Ellis, Senior IT Product Manager at Dutchie
KT Ellis
Webinar Speakers
KT Ellis

About this talk

KT Ellis, Senior IT Product Manager at Dutchie, knows CX. They have 10+ years of experience implementing and optimizing customer experience processes and systems across enterprises.

Join us in this upcoming Q&A webinar where we will dive into how to deploy a competitive customer experience across your enterprise using the latest technology.

Register for our upcoming session with KT to participate in our Q&A and learn how to:

  • Mature your CX organization and prepare for scale by becoming proactive – not reactive
  • Analyze the entire CX experience, avoid silos, prioritize areas for improvement, and make sure that all processes are fully optimized
  • Invest properly in the right technology that supports growth and revenue

Register today!

 

Check out our other webinars

Get the latest insights on Guided CX from Glance.

Customer Retention

How to lead contact centers with empathy for transformational CX

About this talk Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately impacting customer experience. Companies who manage to understand and reflect the customer’s voice in their CX strategy and build a business case for investing in the latest technology will see revenue growth. In this Q&A webinar, Ollie’s Director of CX, Ben Devey, will share his extensive experience in the contact center world, from inbound customer service all the way up to management. He will share strategies that he has deployed to embrace the latest contact center technologies and enhance the customer experience such as: Developing processes to listen to the voice of the customer, with a focus on direct-to-consumer models. Creating customer journey maps to identify areas of friction for the customer. Leading with a culture of empathy in the contact center. Register today!
Ben Davey
Webinar Speakers
View Webinar
Why customer journey mapping matters more than ever
Customer Retention

Why customer journey mapping matters more than ever

About this talk Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield
Sumita Mullick
Webinar Speakers
View Webinar
Digital Transformation

Turn smartphones into sales and service accelerators with Mobile Camera Share

About this talk When your customers or on-site technicians need to verify information or have difficulty troubleshooting equipment, a simple live stream from their mobile device can keep the interaction progressing to a successful conclusion.
Heather Nightingale Keith Basara
Webinar Speakers
View Webinar

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.