Guided CX Insights

One-way video calls add depth and personalization to customer service, sales, and support conversations. In fact, most people who use video calling for business like it so much they use it weekly or even daily.

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.

Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.

With the holiday season upon us, I felt it was fitting to reflect on the past year at Glance Networks. As we sat at our annual company holiday party, I looked around the table at all the great people who have contributed to our success, and a revelation came to me. Groups of two and three people engaging in conversation, sharing pictures on their phones, learning about each other…having experiences that create warm and lasting relationships. A perfect encapsulation of the engagement and relationship building that our team has strived to support throughout 2016.

Business leaders are using visual engagement solutions like cobrowse, screen share, and agent video to bring sales, support, marketing, and customer experience to the next level. When customers and agents can work online together, sharing a view as if they were sitting side by side, customer experience immediately soars. Business can create stronger, deeper customer relationships with the click of a button.

We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.

Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.

Ah, the joys of working with remote tech support.

The heart of improving retail sales and your bottom line is providing amazing customer service. That’s what makes using visual engagement software absolutely critical.