customer-loyalty
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
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Fixing the insurance experience: why Guided CX beats DIY portals
Filing a claim. Updating your policy. Adding a new driver.
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Customer Loyalty
Hey Sales – Your Constituents Would Like to See You Now!
Hey sales teams, what do you call your constituents?
Cobrowse
Customer Loyalty
Customer Service
4 Key Ways Visual Engagement Software Improves Business
Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.
Customer Loyalty
Customer Service
Top 5 Customer Satisfaction Blog Posts
When companies want to improve all around customer satisfaction and maintain business in the long run, there are several things they can do. Check out these five top blog posts of 2015 to learn more about increasing customer satisfaction in a business.
Customer Loyalty
Tailoring Sales Presentations Across Generations: X, Y, Z
Building rapport with customers brings any business ahead of the competition.