Products

Cobrowse
See what customers see.

Mobile Solutions
Instant, in-app connection.

Guided CX
Industry-leading human CX.

Trust & Security
Keep your customers safe.

Integrations
Connect CX systems.

For Developers
Build faster with Glance.

Product Help Center
User admin support.
Solutions

Glance Solutions

Guided Support
Instant personal connection.

Guided Sales & Advisory
Upgrade your client meetings.

Guided Onboarding
No more nap-inducing trainings.

Professional Services
Custom-tailored solutions.
Industries

Industries

Financial Services
Human-guided transactions.

Healthcare
Standout CX for high-stakes moments.

P&C Insurance
Insurance CX with human connection.

SLED
Support citizens in the moment.

Tax & Accounting
Add the human touch to your tax software

Retail
Take your in-person experience online.

SaaS
CX that sells SaaS.
Resources

Resources

All Resources

Blog

Demos & Overviews

Case Studies

Webinars

eBooks

Featured Resources

Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
Partners
Company

Company

About Us
See why we're the leader in Guided CX.

Careers
Join our team and build the future of CX.

Contact Us
Get in touch with the Glance team.

Leadership
Meet our leadership team.

News
Hear the latest from Glance.

Request a Demo Support Login

Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image

Guided CX Customer Service

AI + human = the winning formula for trust in customer experience

AI can do a lot. It can automate workflows, personalize interactions, and even predict customer needs. But when it comes to trust, humans still play the leading role.

Read Now

Filter by Category

Retail’s Great Digital Divide

I’ve come away from the last 2 weeks of mega retail events (NRF14 and OR14) with a very clear impression—there is an ever-widening crevasse forming between retailers and their frenemies in manufacturing. In fact, retail’s great divide keeps growing.

News Salesforce

Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

News Salesforce

Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

Customer Service

When it Comes to Customer Service, the Customer is Not Always Right

Since Harry Gordon Selfridge, department store founder, came up with the phrase “the customer is always right,” many companies have used it as a cornerstone for their businesses. Truthfully, though, basing your customer service activities around this concept is bad for business.