Guided CX Insights

With Glance Networks’ visual engagement solutions, including cobrowse and live agent video, Intuit is making tax preparation and filing smoother for millions of TurboTax’s users.

Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.

We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.

Who isn’t familiar with the deadly sales meeting where someone drones on, flipping through the 100-slide PowerPoint deck? This situation is even worse when you’re working online, presenting from a distance.

This guest post was written by Rina Henderson, a seasoned UX Designer and Developer at CodeScience.

Visual engagement is a critical set of tools, especially for online businesses that sell complex offerings.

I recently read a great article by Peter Diamandis about why we need more women in technology. Here are some of the facts he quoted:

Vastly shorter call handling time. Hugely improved performance around first call resolution. Radically fewer support calls. All from improvement in SaaS customer service.

Visual engagement—the integrated experience of cobrowse, screen share, and agent video—is revolutionizing the online customer experience.