Live demo on 3/12 featuring Glance for Genesys Engage. Register now.
RESOURCES

Focus on Customer Retention

Drive loyalty - and revenue - with these key customer retention strategies.

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Webinars

Become a customer loyalty generator series: Make every interaction count

About this talk Digital self-service on your website or in your app works great for your customers … until it doesn’t. When customers need personal assistance in digital spaces, how can your agents help them achieve their goals - and, ultimately, keep them as customers? Bringing human-to-human support into your digital channels could be the game changer you need.
Jill Newberg
Webinar Speakers
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Why customer journey mapping matters more than ever

About this talk Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield
Sumita Mullick
Webinar Speakers
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How to lead contact centers with empathy for transformational CX

About this talk Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately impacting customer experience. Companies who manage to understand and reflect the customer’s voice in their CX strategy and build a business case for investing in the latest technology will see revenue growth. In this Q&A webinar, Ollie’s Director of CX, Ben Devey, will share his extensive experience in the contact center world, from inbound customer service all the way up to management. He will share strategies that he has deployed to embrace the latest contact center technologies and enhance the customer experience such as: Developing processes to listen to the voice of the customer, with a focus on direct-to-consumer models. Creating customer journey maps to identify areas of friction for the customer. Leading with a culture of empathy in the contact center. Register today!
Ben Davey
Webinar Speakers
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Be a customer loyalty generator: Meet customers inside your mobile apps

About this talk Join our upcoming webinar to learn how you can power omnichannel Guided CX across web and mobile with Glance Mobile App Share.
Jill Newberg Scott Baker
Webinar Speakers
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How brands boost loyalty and drive revenue with Glance for Salesforce

About this talk Technology is transforming brand interactions - but not human nature.
Heather Nightingale Natalie Tosh
Webinar Speakers
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Case Studies

MINDBODY lifted customer satisfaction & product adoption with Glance.

MINDBODY is the world's leading wellness services online marketing place and software platform
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Truckstop.com delivers premium customer care with Glance

Truckstop.com is an online marketplace that matches up shippers with truckers looking to transport loads.
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eBooks

What call centers need, according to top experts

We had the privilege to tap into the minds of proven contact center experts for Q&A sessions where they shared tips they’ve learned over the combined 50+ years of experience in the field. In this eBook, we’ve wrapped up a high-level overview of the key takeaways from these discussions.
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Digital insurance depends on human interaction to drive loyalty

Download the eBook to learn how insurers are using Guided CX to:
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Digital retail customer experience trends

Key trends in digital retail customer experience to pay attention to. Customer experience is a top priority for retailers striving to set themselves apart from their competition. In this guide, you’ll gain insights into what customers expect today, discover key digital retail trends to watch, and receive guidance for delivering on your customers’ expectations. Download the eBook to learn:
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Cultivating personal customer experiences in healthcare

Download this eBook to learn: The top customer experience concerns of healthcare organizations What should be in your CX technology stack How to ensure that all customer experiences make room for personal guidance
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The turning point for digital lending

This eBook includes:
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Our Customers

What our customers are saying

Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
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"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."

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Stacie Herring

Director of Assisted Experience at Intuit

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"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."

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Jonathan Crane

Senior VP, Centers of Excellence for Axos Bank

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"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."

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Amy Brandt

President and CEO of Docutech

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Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.