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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
When every click counts: cobrowsing as the conversion secret for digital banking
In digital banking, customers are only a few clicks away from either completing an application or abandoning it entirely. Whether they are applying for a loan, opening a new account, or navigating documents full of compliance requirements, the stakes are high. Every step needs to feel simple, secure, and supported.
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Customer Service
How to Get the Fastest ROI From Your Customer Service Technology Investment
Today’s consumers expect businesses to be customer-centric and provide a stellar customer experience across all channels. With that in mind, organizations are increasingly investing in new technology to improve the customer lifecycle.
How to Make Visual Engagement More Effective for Sales Teams
In a sales call, the sales rep’s goal is to communicate the belief that the prospect’s challenge can be overcome, problem solved, and business goal met. Experienced sales teams know how difficult it can be to describe a concept as opposed to showing prospects what they will gain. That’s why visual engagement solutions are crucial in creating a tangible belief in the benefits being offered.
Customer Service
Key Customer Support Metrics That Drive Growth
Customer support metrics are completely useless if you don’t know how to interpret them, or why you have them. Yet in customer service, seconds can mean the difference between crippling churn and high lifetime value.
SaaS
Visual Engagement Builds Sales for SaaS Organizations
A sales team depends on demos in order to transform prospects into customers. However, not every demo can be done in person, in particular when you’re talking about sales for SaaS companies. That’s where visual engagement solutions come in handy.
Cobrowse
Customer Service
8 New Cobrowse Features You Won’t Want to Miss
Visual engagement uses technologies such as cobrowse features, one-way agent video, and screen share to take the next step in online customer interactions. Adding visual tools to your voice or chat conversation brings personalization and understanding to the conversation.
News
Glance Networks Awarded 2017 SalesTech Award for Most Innovative SalesTech Company
We at Glance Networks are proud to announce that our Glance Visual Engagement solution has been honored once again for its exceptional innovation. Crowd Research Partners, a global integrated media company, has named Glance visual engagement as the winner of the 2017 SalesTech Award for Most Innovative SalesTech Company.
How Sales Can Keep Presentations Simple and Focus on the Core Message
In order to be effective, sales presentations have to be simple and straightforward. To keep presentations simple, you need to get right at the core message, without too much fluff to distract your audience. You can always get into specific details after further conversations with customers. The key is to grab your audience’s attention from the get go so no one loses your most important points.
Insurance
Financial Services
Glance Networks Helps Insurance Providers Personalize Customer Engagement
Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.