Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image


30 Gripping Facts Uncovered at Dreamforce 2015

Salesforce’s Dreamforce 2015 was a mind-blowing event. From the high quality speakers to the spectacular performers to the new product revelations and beyond, it was amazing.


Using Customer Experience to Make Online Insurance a Breeze

Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth:

Customer Loyalty

Tailoring Sales Presentations Across Generations: X, Y, Z

Building rapport with customers brings any business ahead of the competition.

Women in Technology: Leadership at Dreamforce

There are many reasons to get pumped about attending Dreamforce. Who can resist the chance to learn so much, the amazing speakers, the networking opportunities, women in tech, and the bands and parties? And that’s just the tip of the iceberg!


Visual Customer Service Sets You Apart From the Competition

Visual customer service. If you haven’t considered, maybe it’s time you changed that.

Top 5 Essentials for Preparing for Dreamforce

Dreamforce will soon be upon us. The event is a fantastic combination of Disney-like moments of wonder, university-like education, and parties like you’ve never seen.

Customer Service

Customer Service: Pretty Please Get it Right the First Time

This guest post is written by Jeremy Watkin, Head of Quality at and co-founder of


All I Ever Needed to Know I Learned in Customer Service

A company’s brand is a promise. Behind that promise are the people who are working to deliver on it every day through personal relationships with customers.

Customer Service

5 Must-Read Customer Service Blogs

I am, of course, a big fan of the Glance blog when it comes to customer service advice. But far be it from me to think that we are the only ones out there.