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Track trends, get tips, and explore new ideas in Guided CX.

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Guided CX Customer Service

Trust is the new currency in CX: how to build confidence in AI-powered experiences

AI is changing how customers interact with brands, from chatbots that handle support requests to intelligent tools that anticipate what you need before you even ask.
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News SaaS Customer Service Cobrowse Salesforce Insurance

News

News

Visual Engagement is so Zen(desk)

On Friday Zendesk announced its most recent partner integrations as part of their Apps Marketplace, which we’re proud to say includes our fully integrated Panorama visual engagement solution, including co-browse, and screen sharing services.

SaaS

SaaS Customer Service

5 Best Practices for SaaS Startups to Sustain Success

Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.

Cobrowse

Cobrowse

Supercharge Customer Experience With Cobrowse

Business leaders are using visual engagement solutions like cobrowse, screen share, and agent video to bring sales, support, marketing, and customer experience to the next level. When customers and agents can work online together, sharing a view as if they were sitting side by side, customer experience immediately soars. Business can create stronger, deeper customer relationships with the click of a button.

News

News Salesforce

How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond

Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.

How the pandemic has changed digital customer experience for good (Clone)

The pandemic has been a driving force for change in the way we live, work, and interact with one another. Customer expectations have drastically changed, and brands must step up to meet the need or risk being left behind.

SaaS

SaaS News Salesforce

Glance Wins Salesforce Partner Innovation Award #DF16

We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.

Insurance

Insurance

5 Awesome Articles to Get You Pumped for Dreamforce 2016

In case you have missed all of commotion leading up to Dreamforce 2016 – it is next week and we’re super excited to be going there! Bags are being packed, agendas filled, and out-of-office messages scheduled.

5 Spectacular Ways Visuals Bring Travel and Leisure to Life

Chances are you’re into travel and leisure activities. If you are, then you most likely have a trove of travel blogs bookmarked in your browser, ready for your viewing pleasure anytime and every time they are updated. You may even backread just because you find a few posts so awesome. You smile and tell yourself, “I’ll go there and experience that one day.”

Top 10 Tips to Get the Most out of Dreamforce 2016

Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.