Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Smart transfers: using AI to intelligently connect customers to human experts
We’ve all been there. Reaching out to a company not because you want to, but because you need to. Rage clicking, entering “human” or “representative” in a chatbot, or even yelling it into the phone. Thinking to ourselves: “Why can’t I just connect to a person?”
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Customer Service
5 Face-On-Keyboard Moments All SaaS Customer Support Agents Can Relate To
There’s no doubt that Customer Support is a noble profession. The entire goal of SaaS Customer Support is helping people be successful, teaching them new skills, and solving their problems. When confused customers reach out with problems they can’t figure out, it feels great to turn things around and send them back with a smile.
Customer Service
How to Enhance Your Mobile Customer Experience
Remember 5-6 years ago when having a great mobile customer experience was optional? Yeah, us too. These days, a mobile experience that’s polished, intuitive, and customer-minded is essentially the bare minimum.
SaaS
Customer Service
5 Best Practices for SaaS Startups to Sustain Success
Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.
Cobrowse
Supercharge Customer Experience With Cobrowse
Business leaders are using visual engagement solutions like cobrowse, screen share, and agent video to bring sales, support, marketing, and customer experience to the next level. When customers and agents can work online together, sharing a view as if they were sitting side by side, customer experience immediately soars. Business can create stronger, deeper customer relationships with the click of a button.
News
Salesforce
How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond
Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.
SaaS
News
Salesforce
Glance Wins Salesforce Partner Innovation Award #DF16
We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.
