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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Guided CX Customer Service

Faster isn’t friendlier

Why instant answers are making customer experience worse

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Glance Cobrowse Gets Enrollment Rolling Smoothly at Trident University

Enrolling in college is one of life’s turning points. Making that initial step painless and smooth is one of the most important things an online educator can do. But if applicants need guidance at any point during the process, can they get interactive help from an advisor who can set them up for success from day one? That’s the question Trident University has asked itself. With innovative cobrowsing technology from Glance Networks, the answer is yes.

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Cobrowse Video

3 Things You Must Do To Get Video Calls Right

One-way video calls add depth and personalization to customer service, sales, and support conversations. In fact, most people who use video calling for business like it so much they use it weekly or even daily.

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Healthcare Insurance Cobrowse

Why is Cobrowse a High Priority for Healthcare Organizations?

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.

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Video Customer Service

How to Make a Powerful Nationally Televised Customer Story

Recently, I had the pleasure of participating in the making of a powerful, nationally televised customer story. Glance and Intuit worked together to document some of the highlights of our partnership and the ways in which Intuit was guiding its customers with outstanding service. It was a great opportunity to capture some of the amazing feedback we had received from one of our customers, cement connections, and even share a few laughs.

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SaaS

How Intuit Made Outstanding Customer Experience More Visible

With Glance Networks’ visual engagement solutions, including cobrowse and live agent video, Intuit is making tax preparation and filing smoother for millions of TurboTax’s users.

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Cobrowse Customer Service

5 Helpful Cobrowse Articles to Boost Customer Loyalty

Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.

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How Powerful Visual Content Grows Your Retail Business

If you look up the history of human communication, you’ll find that our ancestors used cave paintings as a mode of expression long before handwritten manuscripts. For thousands of years, communication was purely based on visual content.

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