Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image
Guided CX Digital Transformation Cobrowse Customer Service CX

Customer engagement in the digital age: challenges and solutions

Keeping customers engaged in today’s digital world can be tough. With so many options available at the click of a button, it’s more important than ever to differentiate yourself, provide memorable experiences, and build strong relationships with your customers. Let’s explore some of today’s top challenges in customer engagement and the solutions you can use to overcome them and thrive.
Read Now
Filter by Category
Customer Service Cobrowse Insurance Customer Loyalty

Customer Service

Customer Service

What is the #1 Way for Any Company to Improve Customer Service?

What’s one of the top ways to stand out from your competitors? A better product? Smarter employees? More money to spend?

Cobrowse

Cobrowse Customer Service

Cobrowsing: Do You See What I See?

To many of us, the online world can seem overwhelming and—at times—relentless. No question, the surge of online business interactions will endure and current research backs this trend. According to Forrester research, e-retail spending will increase by 62% by 2016.

Cobrowse

Cobrowse

3 Reasons Visual Marketing Builds Strong Customer Relationships

When you drive your sales and marketing efforts through visual means, you will strengthen customer relationships, both old and new.

Customer Service

Customer Service

35 Inspiring Quotes from Dreamforce 2015

There were many themes that came up multiple times during Dreamforce 2015. Three that I found particularly prevalent and relevant to a broad audience were the critical importance of customer service in the digital world; the challenges and responsibility of being a mindful leader; and the future of technology as we dance into the connected world.

Cobrowse

Cobrowse Customer Service

30 Gripping Facts Uncovered at Dreamforce 2015

Salesforce’s Dreamforce 2015 was a mind-blowing event. From the high quality speakers to the spectacular performers to the new product revelations and beyond, it was amazing.

Insurance

Insurance Customer Service

Using Customer Experience to Make Online Insurance a Breeze

Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth:

Customer Loyalty

Customer Loyalty

Tailoring Sales Presentations Across Generations: X, Y, Z

Building rapport with customers brings any business ahead of the competition.

Women in Technology: Leadership at Dreamforce

There are many reasons to get pumped about attending Dreamforce. Who can resist the chance to learn so much, the amazing speakers, the networking opportunities, women in tech, and the bands and parties? And that’s just the tip of the iceberg!

Cobrowse

Cobrowse Customer Service

Visual Customer Service Sets You Apart From the Competition

Visual customer service. If you haven’t considered, maybe it’s time you changed that.