Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The loyalty formula: personalization + Guided CX
When it comes to customer experience, there’s no one-size-fits-all. Today’s customers want more than fast service - they want personalized service. They want to feel seen, heard, and supported like a VIP. So how do you deliver that kind of experience, especially in a digital world? The answer lies in Guided Customer Experience (Guided CX) and smart personalization. When you combine the power of human connection with tailored, in-the-moment support, you turn everyday interactions into loyalty-building moments. Let’s break it down.
Read Now
SaaS
Customer Service
5 Best Practices for SaaS Startups to Sustain Success
Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.
Cobrowse
Supercharge Customer Experience With Cobrowse
Business leaders are using visual engagement solutions like cobrowse, screen share, and agent video to bring sales, support, marketing, and customer experience to the next level. When customers and agents can work online together, sharing a view as if they were sitting side by side, customer experience immediately soars. Business can create stronger, deeper customer relationships with the click of a button.
News
Salesforce
How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond
Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.
SaaS
News
Salesforce
Glance Wins Salesforce Partner Innovation Award #DF16
We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.
5 Spectacular Ways Visuals Bring Travel and Leisure to Life
Chances are you’re into travel and leisure activities. If you are, then you most likely have a trove of travel blogs bookmarked in your browser, ready for your viewing pleasure anytime and every time they are updated. You may even backread just because you find a few posts so awesome. You smile and tell yourself, “I’ll go there and experience that one day.”
Top 10 Tips to Get the Most out of Dreamforce 2016
Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.
6 Corporate Screen Sharing Blunders and How to Avoid Them
Screen sharing, or using a shared screen, is a great way to hold virtual meetings. In fact, the ability to view participants’ screens and to discuss the information shown is sometimes better than holding a meeting in the boardroom. But as anyone who has attended screen sharing sessions knows, keeping the productive momentum going is hard when something embarrassing pops up on the screen. Here are six common screen sharing blunders and some ways to avoid them.