Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The future of customer support: how mobile collaboration enhances remote assistance
Most of us live, work, shop, and get help on our mobile devices. But when customers reach out for support on their phones, the experience can feel clunky: toggling between apps, repeating themselves, or struggling to explain what’s on their screen.
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Digital Transformation
Customer Service
Adding the human touch to FinServ digital transformation
Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again:
Customer Service
Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center
Originally published in Customer Magazine By Erik Linask June 18, 2019
Salesforce
Salesforce World Tour Boston 2019: Visual Engagement Highlights
And that’s a wrap; Salesforce World Tour Boston has come and gone! Who knew that a one-day event in our own backyard could be so jam-packed with presentations and demos?
Cobrowse
News
Case Study
CX
How do you drive a 50% reduction in Average Handle Time?
Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance.
Customer Service
CX
What should you do about the Backlash against AI?
Forrester predicts a year of reckoning for AI. The market research firm foresees a backlash against automated chatbots which routinely exasperate customers searching for assistance.
News
Gartner: A Major Reason Many Mobile Apps Fail
Gartner says many mobile apps fail to achieve their business objectives because “there is very little customer service capability built into the apps.” (2018 Hype Cycle) That’s the very reason we’ve extended our industry leading visual engagement solutions to include mobile apps for Android and iOS. When users of your mobile app get stuck, Glance Mobile App Sharing can help your call center agents deliver in-app visual support — similar to screen sharing or cobrowsing, but for Android or iOS native mobile apps. To see Glance Mobile App Sharing in action, watch this short video:
Customer Service
How to Encourage Conversion Through Visual Engagement
Originally Appeared on CustomerZone 360 News