Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Glance Networks Receives 2016 CUSTOMER Magazine Product of the Year Award

We at Glance Networks are proud to announce that our Glance visual engagement solution has been honored for its exceptional innovation. As such, TMC, a global, integrated media company, has named Glance Panorama a 2016 CUSTOMER Product of the Year Award winner.


Handling Healthcare Insurance Online: Challenges and Solutions

By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.


Why Invest in Improving Customer Experience?

Customer experience is the key to winning customers’ hearts. The quality of the product, the fun website, the friendly customer service – all of these pieces come together to create an experience that will grow loyalty and bring back repeat buyers.

Customer Service

5 Ways Retail Can Provide Outstanding Customer Service

The fall and winter holidays mean both more business and more customer service requests. This is a great time of the year to strengthen your retail business’ reputation as a leader and cement customer loyalty.


Top 5 Cobrowsing Articles of 2015

Cobrowsing is a key part of today’s customer service strategy. The ability to share a view with customers is critical for solving problems, improving understanding, creating better outcomes, strengthening customer loyalty and more.


Video Collaboration: Bridging the Online Gap between Businesses and Clients

Communication – online or offline – is important in any business, especially when interacting with potential clients. It’s the foundation for gaining consumer trust and forming lasting relationships. After all, successful collaboration stems from clear and effective communication.

5 Tips for Delivering Effective Screen Sharing Sales Demos

As the clock counts to the hour of your sales demo, you’re going to have a lot on your mind. You’ll probably be mulling over everybody’s names, their roles, what things you’re going to focus on, what you’re going to say, how you’re going to lead in, what jokes are appropriate, things to avoid…


Customer Service: Give Thanks to Your Customers

Customers. Without them your business (and mine) would have nothing. We can give them discounts on Black Friday or send a card around the holidays. But while that’s a nice way to say “thank you,” it also has short-term impact. Better to show you’re grateful by improving customer service.


Conquering Fear: Using Cobrowsing and More for Customer Retention

Fear is an incredible motivator. When I was little, I used to go fishing with my grandfather on Lake Ontario. He taught me the old cliché that to catch a fish, you have to think like one.