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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Why mobile collaboration is the future of digital customer experience
Let’s face it — we live on our phones. From texting friends to ordering groceries, nearly everything happens on mobile now. So why is it that when we need help from a company, we’re still expected to jump on a desktop or dial into a support line? It’s time for customer experience to catch up. Mobile collaboration is a better, faster, more human way to support customers, wherever they are.
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Healthcare
Insurance
Cobrowse
Why is Cobrowse a High Priority for Healthcare Organizations?
Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.
Video
Customer Service
How to Make a Powerful Nationally Televised Customer Story
Recently, I had the pleasure of participating in the making of a powerful, nationally televised customer story. Glance and Intuit worked together to document some of the highlights of our partnership and the ways in which Intuit was guiding its customers with outstanding service. It was a great opportunity to capture some of the amazing feedback we had received from one of our customers, cement connections, and even share a few laughs.
Cobrowse
Customer Service
5 Helpful Cobrowse Articles to Boost Customer Loyalty
Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.
Customer Service
How to Beat Paralysis and Find the Most High-Value Customer Experience Solutions
In the enterprise world, it’s easy to become paralyzed with the number of customer experience solutions available. How do you decide where to invest?
Customer Service
How to Master Journey Mapping that Results in Killer Customer Service
If you’re a business owner or manager, then you likely already know why great customer service is imperative to the success of your business.
Customer Service
How To Hire a Retail Customer Service Employee That Clients Love
We’ve all been stuck on the end of a support call after a thirty minute on-hold wait, only to be met with a less-than-enthusiastic retail customer service employee. This sort of experience doesn’t make us feel great as customers and it certainly won’t drive us to call back in the future.
Customer Service
Top Three 2017 Customer Experience Trends You Need to Know
Customer experience trends change from year to year.